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Privacy Policy

1. Introduction & Scope

This Privacy Policy ("Policy") explains how Zopcial (Shreek Services Pvt. Ltd.) (“we”, “us”) collects, uses, shares, stores, and protects your personal information. It applies to data collected via our website, mobile app, and related services, in compliance with the Information Technology Act, 2000, DPDP Act (2023), and applicable Indian data protection laws.

2. Information We Collect

  • Personal Identifiers: Name, email, phone, address, date of birth, gender.
  • Account & Transaction Data: Order history, payment details (partial), browsing history.
  • Sensitive Data (if collected): KYC-related info (PAN, Aadhaar, Bank Details, GST), medical details (if applicable).
  • Cookies & Tracking: Device details, IP address, usage patterns via cookies, pixels.

3. Purpose of Processing

  • Account setup, login, order processing, payments, delivery.
  • Customer support and communication (SMS, email).
  • Personalization & improving user experience.
  • Marketing (with consent) like offers, newsletters.
  • Fraud detection, analytics, security (PCI DSS, SSL, encryption).

4. Legal Basis & Consent

Consent-based, contractual necessity, legitimate interest (e.g., fraud prevention), compliance with law.

5. Sharing Personal Data

  • Internal: Group companies, vendors (e.g., logistics, payment).
  • External: Payment gateways (Razorpay, PayU), banks, delivery partners, regulatory bodies (if required).

We require them to protect data per legal standards. We never sell personal data.

6. Data Storage & Security

  • Stored securely in [India / cloud provider] with encryption in transit and at rest.
  • Compliant with PCI DSS (for payments), SSL/TLS, access controls.

7. Data Retention

Kept only as necessary for legal, tax, or business purposes (typically 3–7 years), after which it is deleted or anonymised if the user is not active on our platform.

8. User Rights

  • Access, correct, delete, withdraw consent.
  • To object to profiling/marketing.
  • Contact: Grievance@zopcial.com. Response within regulatory timelines.

9. Children's Data

Not directed to minors (<18 years). If detected, data is deleted unless legally permissible.

10. Policy Updates

We update this Policy page on a regular basis as per the requirements. Please check this page for updated policies.

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