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Return & Replacement Policy

1. Eligible Products for Return/Replacement

  • Damaged, defective, or expired product.
  • Product different from what was ordered.
  • Missing parts or accessories.
  • Product does not match description/specifications.

⚠ Note: Some product categories may not be eligible for returns due to hygiene or safety reasons (see Section 6).

2. Return Window

  • Requests must be made within 7 days of delivery.
  • Electronics/high-value items: 3-day return window (mentioned on product page).

3. Conditions for Return

  • Product must be unused, unworn, unwashed (except defect/damage).
  • Return in original packaging with all tags, manuals, warranty cards, freebies, and accessories.
  • Include original invoice/proof of purchase.

4. How to Initiate a Return

  1. Log in to your Zopcial account.
  2. Go to My Orders → Select Item → Request Return/Replacement.
  3. Provide reason and upload photos/videos (if damaged/defective).
  4. Our team reviews within 24–48 hours.
  5. Pickup arranged by logistics or self-ship (charges reimbursed if approved).

5. Inspection & Approval

  • Product undergoes quality check after pickup.
  • Approval/rejection based on return conditions.
  • If approved: replacement shipped or refund initiated (per customer choice).

6. Non-Returnable Products

  • Perishable items (groceries, food, beverages).
  • Personal care & hygiene products (cosmetics, undergarments, skincare, etc.).
  • Customized or personalized items.
  • Gift cards, digital/downloadable products.
  • Health & wellness items (medicine, supplements).

7. Refunds (If Applicable)

  • Refunds processed to original payment method within 5–7 working days after approval.
  • COD refunds credited to bank account via secure form.

8. Replacement Policy

  • Replacement shipped if stock available.
  • If out of stock: full refund or choose a product of equal value.

9. Customer Responsibility

  • Ensure correct product handed over during pickup.
  • Pack product securely to prevent damage in transit.
  • Repeated/fraudulent returns may lead to rejection or account suspension.

10. Contact Us for Return Queries

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