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Shipping & Delivery Policy

1. Delivery Areas

  • Currently serving PAN India excluding rural areas and tier 3 cities. Expansion is ongoing.
  • Orders outside serviceable zones will be auto-cancelled.

2. Delivery Timelines

  • Quick Commerce (essentials): Delivered within 10–60 minutes or within same day (depending on pin code).
  • Standard Products: 1–7 business days.
  • Unforeseen delays due to weather, strikes, or regulatory issues are beyond our control. Please cooperate in such scenarios.

3. Shipping Charges

  • Standard charges will be shared at the time of placing the order depending on distance, delivery time, etc.

4. Order Tracking

  • Customers receive a real-time tracking link post-shipping.
  • Updates are sent via SMS, app push notifications, or email.

5. Failed Deliveries

  • If delivery fails (wrong address, unavailability), attempts will be made 3 times. After that, the order may be cancelled and refunded per policy.
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