Q1. What is Zopcial? A: Zopcial is an online platform that allows users to explore and purchase products, explore deals, and engage with community features.
Q2. Who owns Zopcial? A: Operated by Shreek Services Pvt. Ltd., registered under GST: 08ABHCS4612B1ZN, CIN: U74999RJ2021PTC078548.
Q3. How do I create an account on Zopcial? A: Sign up via email, phone, or social login. Access profile, join deals, and manage orders.
Q4. Is my personal information safe on Zopcial? A: Yes. We follow strict Indian privacy laws and never share data with unauthorized third parties.
2. Group Buying & Offers
Q5. What is Group Buying? A: Multiple users purchase the same product together at a discounted price. More participants = higher discount.
Q6. How do I participate? A: Visit product page, check deals, and click Join Group. Notifications are sent upon confirmation.
Q7. Can I leave after joining? A: Cancel before deal confirmation. Once confirmed, cancellations may not be allowed.
Q8. Are there risks in Group Buying? A: Deals are verified, but delays or stock issues may occur.
3. Payments & Transactions
Q9. What payment methods are accepted? A: UPI, Cards, Net Banking, Wallets, EMI (if applicable). All PCI DSS compliant.
Q10. Is payment information secure? A: Yes. Sensitive info like card details is never stored.
Q11. Can I get a refund? A: As per Refund & Cancellation Policy.
4. Orders, Shipping, and Delivery
Q12. Delivery time? A: Depends on seller, product, and location. Shown on product page.
Q13. Damaged or incorrect product? A: Return/replacement as per policy.
Q14. Can I track my order? A: Yes, tracking number sent post-shipping.
5. Account & Profile Management
Q15. Update profile or address? A: My Account > Profile Settings.
Q16. Forgot password? A: Use Forgot Password. Instructions sent via email/SMS.
Q17. Deactivate account? A: Request via Customer Support; legal obligations may delay immediate deactivation.
6. Policies & Legal
Q18. Where can I read Zopcial policies? A: All policies in the website footer.
Q19. Report issues or abuse? A: Use Report Abuse feature or contact grievance officer.
Q20. Contact Customer Support? A: Live Chat, Email, or Phone. Response usually within 24 hours.
7. Community & Social Features
Q21. Can I post content or reviews? A: Yes. Follow community guidelines and copyright rules.
Q22. How is abusive content handled? A: Monitored, reported abuse handled, violators may be suspended.