This Privacy Policy (“Policy”) describes how Zopcial, operated by Shreek Services Pvt. Ltd. (“Zopcial”, “we”, “us”, or “our”), collects, uses, stores, shares, and protects your personal data when you use our website, mobile application, and related services (collectively, the “Services”).
We are committed to protecting your privacy and handling your data transparently, in compliance with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 (India), and applicable laws.
1. Scope of This Policy
This Policy applies to:
Users of the Zopcial mobile application
Visitors to our website
Customers, sellers, and service users interacting with our platform
By using our Services, you agree to the collection and use of information as described in this Policy.
2. Information We Collect
We may collect the following categories of personal data:
a) Personal Identifiers
Name
Email address
Mobile number
Delivery or billing address
Date of birth and gender (if provided)
b) Account & Transaction Information
Account credentials
Order history and cart details
Payment-related information (processed securely by third-party payment gateways; we do not store full card details)
Customer support communications
c) Location Data
With your consent, we may collect approximate or precise location data, such as:
GPS-based location
Network-based location
City or area-level location
Purpose of collecting location data:
Display products and services available near your location
Improve delivery accuracy and logistics
Enable location-based search and discovery
Personalize user experience
📌 Location data is accessed only while the app is in use. 📌 We do not track location in the background. 📌 You can disable location access at any time through your device settings.
d) Device & Usage Data
Device type, operating system, and app version
IP address
App usage statistics and crash logs
Cookies or similar tracking technologies (where applicable)
e) Sensitive Personal Data (Only if Required)
KYC details such as PAN, Aadhaar, GST, or bank information Collected only when legally required or necessary for specific services.
3. Purpose of Data Processing
We use your data for the following purposes:
Account creation and authentication
Order placement, payments, and delivery
Customer support and grievance handling
Communication via email, SMS, or in-app notifications
Personalization of content and recommendations
Fraud detection, security, and compliance
Analytics and service improvement
Marketing communications are sent only with your consent, which you may withdraw at any time.
4. Legal Basis for Processing
We process personal data based on:
Your consent
Contractual necessity (providing services you request)
Legal obligations
Legitimate business interests (e.g., fraud prevention, security)
5. Sharing of Personal Data
We may share your data only as necessary with:
a) Service Providers
Payment gateways (e.g., Razorpay, PayU)
Logistics and delivery partners
Cloud hosting and IT service providers
b) Legal & Regulatory Authorities
When required under applicable laws or court orders
All third parties are contractually obligated to protect your data and use it only for specified purposes. 🚫 We do not sell or rent your personal data to third parties.
6. Data Storage & Security
Data is stored securely on servers located in India or with trusted cloud providers
Encryption is used both in transit and at rest
Access is restricted to authorized personnel only
Industry-standard security practices (SSL/TLS, access controls) are followed
Despite best efforts, no system is 100% secure; however, we continuously improve our safeguards.
7. Data Retention
We retain personal data only for as long as necessary to:
Fulfill service requirements
Meet legal, tax, and regulatory obligations
Typically, data is retained for 3 to 7 years, after which it is securely deleted or anonymized.
8. User Rights
You have the right to:
Access and review your personal data
Correct inaccurate or incomplete data
Request deletion of your account and personal data
Withdraw consent at any time
Disable permissions (including location) via device settings
We will respond within the timelines prescribed by law.
9. Children’s Privacy
Zopcial is not intended for users under 18 years of age. If we become aware that a minor’s data has been collected without valid consent, it will be deleted promptly.
10. Third-Party Links
Our Services may contain links to third-party websites or services. We are not responsible for their privacy practices, and we encourage you to review their policies separately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our Services indicates acceptance of the revised Policy.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact:
