Zopcial ("we", "our", or "us") is operated by Shreek Services Pvt Ltd, based in Jaipur, Rajasthan, India.
This Privacy Policy explains how we collect, use, store, and share your personal information when you use the Zopcial mobile application, website, and related services.
By using Zopcial, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect the following types of information when you use our app or website.
Personal Information
When creating an account or using our services, we may collect:
Name
Phone number
Email address
Profile photo (optional)
Shipping and billing addresses
This information is required to create and manage your user account.
Transaction Information
When you place orders or join group deals, we collect:
Order details
Purchase history
Payment status
Delivery address
Payment information such as card details is not stored on our servers.
Device and Technical Information
To improve service quality and security we may collect:
Device type
Operating system
App version
IP address
Usage activity inside the app
Location Data
With your permission, the app may collect approximate location data to:
Show nearby sellers or services
Improve delivery estimates
Provide location-based features
You may disable location permissions in your device settings.
2. How We Use Your Information
We use collected information to:
Create and manage user accounts
Process orders and payments
Enable group buying features
Deliver products to users
Provide customer support
Send order confirmations and notifications
Improve app functionality and user experience
Prevent fraud and unauthorized activity
We only use your data for purposes directly related to the services provided by Zopcial.
3. Third-Party Services and Data Sharing
We may share limited information with trusted third-party partners required to operate our services.
Examples include:
Payment Processors
To process transactions we may share payment details with secure payment gateways such as:
Razorpay
UPI providers
Banking networks
These providers process payments securely and comply with regulatory standards.
Delivery and Logistics Partners
Shipping details may be shared with delivery providers to complete orders.
Analytics and Infrastructure Providers
We may use services for analytics, hosting, and performance monitoring.
We do not sell or rent personal data to third parties.
4. Data Storage and Security
We implement industry-standard security measures to protect user data, including:
Secure servers
SSL encryption for data transmission
Restricted access to personal data
Regular security monitoring
While we strive to protect information, no digital system can guarantee 100% security.
5. Data Retention
We retain personal data only as long as necessary for:
Providing services
Legal compliance
Fraud prevention
Dispute resolution
Users may request deletion of their account and associated data.
6. User Rights
Users may request to:
Access their stored personal data
Update or correct personal information
Delete their account and data
Withdraw consent for certain permissions
Requests can be made through customer support.
7. Children’s Privacy
Zopcial services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
8. Changes to this Privacy Policy
We may update this Privacy Policy periodically. Updated versions will be posted on this page with the revised date.
Continued use of the service means you accept the updated policy.
9. Contact Information
If you have any questions about this Privacy Policy, please contact:
Zopcial – Shreek Services Pvt Ltd
Email: care@zopcial.com Phone: +91 9799962255 Address: Jaipur, Rajasthan, India
